Terms & Conditions

Effective Date: 04/11/2024

Welcome to the Bukeye Ghana Limited website. By accessing or using our site and services, you agree to abide by these Terms and Conditions, along with our Privacy Policy. Please read them carefully.

1. General

Bukeye Ghana Limited is registered in Ghana and operates this website to facilitate the online purchase of our cosmetics and related products. These Terms and Conditions apply to all users of this website, including customers, browsers, and vendors.

If you disagree with any part of these Terms, please refrain from using our website.

2. Use of the Site

You must be at least 18 years old to make a purchase on our website. By using the site, you confirm you meet this age requirement.
You agree not to misuse the site for any illegal purposes or transmit harmful content.

3. Account Registration

To make purchases, you may be required to register for an account. When creating an account:

You must provide accurate and complete information.
You are responsible for maintaining the security of your account credentials.
Any activity on your account is your responsibility. Please notify us immediately if you suspect unauthorized use of your account.

4. Products and Pricing

Product Descriptions: Bukeye Ghana Limited strives to provide accurate descriptions, but we do not guarantee the accuracy, completeness, or error-free nature of the descriptions or images.
Pricing: Prices are subject to change without notice. Prices listed on the website are in Ghanaian Cedi (GHS) and inclusive of any applicable taxes.
Availability: Product availability is subject to change. We reserve the right to discontinue any product at any time.

5. Orders and Payment

Order Acceptance: Bukeye Ghana Limited reserves the right to accept or reject any order at our discretion.
Payment: All payments must be made at the time of purchase through our secure payment methods. We do not store credit card information. By providing payment details, you confirm that you are authorized to use the payment method provided.
Order Cancellation: Bukeye Ghana Limited reserves the right to cancel orders if there are errors in pricing, availability, or suspected fraudulent activity.

6. Fraud Protection

Order Verification: Bukeye Ghana Limited may conduct additional verifications or request additional information before processing any order to prevent fraud. Orders deemed suspicious may be delayed or canceled.
Suspicious Activity: Any account or payment activity suspected of fraud or misuse may be suspended, and users may be restricted from accessing their accounts until further verification.
Reporting Fraud: If you suspect fraudulent activity on our website or within your account, please notify us immediately. Bukeye Ghana Limited works diligently to protect our customers and reserves the right to take legal action against individuals involved in fraudulent activity.

7. Shipping and Delivery

Shipping Costs and Delivery Times: Shipping fees are calculated at checkout. Delivery times vary based on your location and will be provided at the time of order.
Delivery Issues: Bukeye Ghana Limited is not responsible for delays caused by shipping carriers. If your package is lost or damaged in transit, please contact us.

8. Returns and Refunds

We want you to be satisfied with your purchase. However, due to the nature of our products, we accept returns only under specific conditions:

Eligibility: Returns are only accepted if the product is unopened, unused, and in its original packaging, within 7 days of receiving the product.
Return Process: To initiate a return, please contact us. Return shipping costs are the customer’s responsibility unless the return is due to a product defect or error on our part.
Refunds: Refunds will be processed after we receive the returned product in acceptable condition. Processing times may vary based on your financial institution.

9. Electronic Gift Cards

Purchasing Gift Cards: Electronic gift cards can be purchased on our website and will be delivered digitally. Gift cards are only redeemable on our website.
Non-Transferable: Gift cards are non-transferable and cannot be redeemed for cash.
Expiration: Gift cards do not expire unless otherwise stated. Bukeye Ghana Limited reserves the right to deactivate a gift card if there is evidence of fraud or misuse.

10. Comments and Reviews

User Content: Customers may submit reviews, comments, and ratings about our products and services. By submitting content, you grant Bukeye Ghana Limited a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, and distribute the content on our site and in our marketing.
Guidelines for Comments and Reviews: Reviews and comments must not contain any unlawful, offensive, or misleading material. Bukeye Ghana Limited reserves the right to monitor, edit, or remove content that violates these guidelines or is deemed inappropriate.
Responsibility: Bukeye Ghana Limited is not responsible for the opinions expressed in user-generated content. All reviews and comments reflect the opinions of the individuals who posted them.

11. Your Obligations and Responsibilities

By using this site, you agree:

To abide by all applicable local, state, and international laws and regulations.
To provide accurate information during account registration and any purchase processes.
To maintain the confidentiality of your account information and immediately notify us of any unauthorized access to your account.
To refrain from attempting to access restricted areas of the site or engaging in any actions that may disrupt or interfere with the site’s functionality.

12. Digital Millennium Copyright Act (“DMCA”) Notice

If you believe that your copyrighted material is being used on our website without permission, please notify us by providing the following information in writing:

Identification of the copyrighted work claimed to have been infringed.
A description of where the infringing material is located on our website.
Your contact information, including your address, telephone number, and email address.
A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement made under penalty of perjury that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Please contact us to submit a DMCA notice.

13. Artificial Intelligence or Machine Learning

Bukeye Ghana Limited may use artificial intelligence (AI) or machine learning (ML) tools to enhance customer experience, improve product recommendations, analyze data, and detect fraudulent activities. By using our site, you agree to the potential use of these technologies as part of your interaction with us.

14. Intellectual Property

All content on this website, including but not limited to text, images, logos, and graphics, is the property of Bukeye Ghana Limited and is protected by copyright laws. You may not copy, distribute, or use any content without prior written permission.

15. Disclaimer of Warranties

Bukeye Ghana Limited provides this site and its content on an “as is” and “as available” basis. We make no warranties or representations regarding the accuracy or completeness of the site content or its suitability for your intended use.
We disclaim all warranties, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

Bukeye Ghana Limited is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or the purchase of our products.
We do not guarantee that our website will be uninterrupted, error-free, or free from harmful components.

17. Indemnification

By using this site, you agree to indemnify, defend, and hold harmless Bukeye Ghana Limited and its affiliates, directors, and employees from any claims, liabilities, and expenses arising from your breach of these Terms or misuse of the website.

18. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only, and Bukeye Ghana Limited has no control over the content or privacy practices of these external sites. We encourage you to review their terms independently.

19. Dispute Resolution

Initial Resolution: In the event of any dispute, Bukeye Ghana Limited encourages customers to reach out to us directly to resolve the issue amicably.
Governing Law and Jurisdiction: These Terms and any disputes arising from your use of the website are governed by the laws of Ghana. By using our website, you agree to submit to the exclusive jurisdiction of Ghanaian courts.
Arbitration: If direct negotiation fails, disputes may be resolved through arbitration in Ghana under the rules of the Ghana Arbitration Centre. You agree to resolve disputes individually and waive the right to participate in any form of a class or representative action.

20. Changes to Terms and Conditions

Bukeye Ghana Limited reserves the right to update these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page. We recommend reviewing this page periodically.

21. Governing Law

These Terms and Conditions are governed by the laws of Ghana. By using our website, you agree to submit to the jurisdiction of the courts of Ghana for any disputes arising from or related to these Terms and Conditions.

22. Contact Us

If you have questions regarding these Terms and Conditions, please contact us at:

Bukeye Ghana Limited
Location: 60 Boundary Road, American House East Legon.
Email: customerservice@bukeyeaura.com
Phone:0256774751 / 0506608330