Privacy Policy

Effective Date: 04/11/2024

Bukeye Ghana Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains our data collection, usage, and sharing practices and your rights and choices regarding your personal information. By using our site and services, you agree to this Privacy Policy.

1. Information We Collect

We collect information directly from you when you provide it, automatically through your use of our website, and from third-party sources. This may include:

• Personal Information: Such as your name, email address, phone number, payment information, billing and shipping addresses, and any other information you provide.
• Automatically Collected Information: This includes your IP address, browser type, device information, usage data, and data collected via cookies, pixel tags, and other tracking technologies.
• Social Media Information: If you connect with us via social media or log in through third-party platforms, we may collect information from your social media profile as permitted by that platform’s terms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: Process transactions, personalize your experience, and improve our website and product offerings.
• Customer Support: Communicate with you about your orders, answer your questions, and resolve issues.
• Marketing and Promotions: Send you marketing communications, special offers, and advertisements that may be of interest to you.
• Analytics and Research: Analyze usage trends, measure the effectiveness of our marketing, and understand user preferences.

3. Opt-Out from Mailings, Text, SMS, and Calls

You have the option to opt-out of receiving marketing emails, SMS messages, and calls from us:

• Marketing Emails: You can opt-out by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
• SMS and Calls: If you prefer not to receive SMS messages or calls, you may opt out by replying “STOP” to any SMS message you receive or by contacting us.

Please note that even if you opt out, we may still send you transactional messages related to your account or purchases.

4. Correction of Data

You have the right to correct or update the personal information we hold about you. If you believe any data we have about you is inaccurate or incomplete, please contact us to request correction. We may verify your identity before making changes to your data.

5. Security

We take the security of your personal information seriously. We implement industry-standard security measures, such as encryption and secure servers, to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

• Right to Access: Request details about the personal information we collect, use, and share.
• Right to Delete: Request that we delete certain personal information we have collected about you.
• Right to Opt-Out of Sale: Bukeye Ghana Limited does not sell personal information. However, California residents have the right to opt-out of data sharing practices that may be considered “sales” under CCPA.

To exercise these rights, please contact us

7. EU User’s Rights with Respect to Personal Information

If you are an EU resident, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request a copy of your personal information.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Limit how we process your personal information.
• Right to Data Portability: Receive your personal information in a commonly used format and transfer it to another data controller.
• Right to Object: Object to the processing of your data for marketing purposes.

To exercise these rights, contact us . We will respond to your request in accordance with applicable law.

8. International Transfer of Your Personal Data

Bukeye Ghana Limited is based in Ghana, and the personal information we collect may be stored and processed in Ghana or other countries. By using our site, you consent to the transfer, storage, and processing of your information in countries that may have different data protection laws than your home country. We take reasonable steps to ensure your data is protected, regardless of where it is processed.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect or process personal information from children. If we learn that we have collected information from a child under the age of 13, we will delete it promptly. If you believe a child’s information has been shared with us, please contact us immediately.

10. Social Commerce and Third-Party Sites

We may allow you to engage with us on social media platforms or other third-party sites where we have a presence. Please note that any information you share with these platforms is governed by their own privacy policies. We are not responsible for the privacy practices of these third-party platforms.

11. Linked Websites

Our website may contain links to other websites not controlled by Bukeye Ghana Limited. We provide these links for your convenience and are not responsible for the content or privacy practices of these external websites. We encourage you to read the privacy policies of any website you visit through these links.

12. Cookies, Pixel Tags, and Tracking

We use cookies, pixel tags, and other tracking technologies to enhance your experience on our site:

• Cookies: These are small files placed on your device that enable site features such as remembering your login details and preferences.
• Pixel Tags: These are tiny graphics with a unique identifier, similar to cookies, that track the activities of users on the site and measure the effectiveness of our marketing.
• Analytics: We use analytics services to collect data on user behavior and site performance.

You may disable cookies in your browser settings, but doing so may limit some functionalities of our website.

13. How We Share Your Information

Bukeye Ghana Limited may share your personal information with:

• Service Providers: Trusted third-party companies that assist in website operations, payment processing, and marketing.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or other legal process.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

14. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, regulatory, tax, accounting, or reporting requirements. When no longer required, your information will be securely deleted or anonymized.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Bukeye Ghana Limited
Location: 60 Boundary Road, American House East Legon.
Email: customerservice@bukeyeaura.com
Phone:0256774751 / 0506608330